You can place an order directly on our website: https://yumi-shop.com. Simply browse products, add them to your cart, and follow the checkout instructions.
We accept a variety of secure payment methods:
Credit Cards: Visa, Mastercard, Discover, American Express, Maestro, Diners Club, UnionPay, Elo
Digital Wallets & BNPL: Klarna, Apple Pay, Google Pay, Shop Pay
All payments are processed via secure, PCI-compliant gateways.
Yes. All transactions are encrypted using SSL technology, and we do not store your full credit card information. Your payment is securely handled by trusted processors.
Currently, we ship within the United Kingdom only. We may expand to other countries in the future, and updates will be published on our website.
Processing time: 1–3 business days (Mon–Fri)
Estimated delivery: 5–12 business days after processing (Mon–Fri)
Total time from order to delivery: 6–15 business days (Mon–Fri)
You will receive tracking information once your order ships.
Yes. Once your order has shipped, you will receive an email with:
Your tracking number
A link to track your shipment
An estimated delivery date
Tracking information may take 24–48 hours to become active.
Damaged items: Contact us within 48 hours of delivery at info@yumi-shop.com with photos and your order details. We will arrange a replacement or full refund.
Lost items: Contact us if your order does not arrive within the estimated timeframe. We will investigate and provide a replacement or refund if confirmed lost.
Yes. Returns and exchanges are accepted within 30 days of delivery for items in new, unused condition with original packaging.
Exchanges are subject to availability.
If unavailable, a refund will be issued.
Return shipping is the customer’s responsibility.
Refunds are processed within 7 business days to your original payment method.
Contact us at info@yumi-shop.com within the 30-day return window. Include your order number and reason for the return or exchange. You will receive instructions on how to return the item by mail.
Orders cannot be modified after payment. If you need to make changes, contact us within 2 hours of purchase at info@yumi-shop.com or +44 20 8040 3450.
Email: info@yumi-shop.com (average response: 24 hours)
Phone: +44 20 8040 3450
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT+00:00)
